Smarter Reservations for Your Restaurant

Tablebook Me is the UK's only contact centre dedicated to the restaurant industry, delivering customer service excellence, yield management expertise and increasing conversion with every phone call

Get in Touch

About

Eight years ago we identified a problem. Restaurants were missing valuable calls during peak times, leaving diners frustrated and tables empty. In 2010, we launched the first contact centre dedicated to the restaurant industry. Today, we work with some of the UK's best restaurants which include Michelin starred venues like St John and Benares as well the nation's largest casual dining group, Whitbread.

Our team has handled more inbound calls than any other central reservation team in the UK making us experts in how best to convert calls and optimise a restaurant's capacity. We are proud to work with all major reservation books.

£3.1bn

The cost of missed calls to the UK restaurant industry

30-40%

Average missed call rates for restaurants in the UK

1.4%

Increase in labour costs in the food service industry, year on year

over 5 million

Calls taken to date for restaurants by Tablebook Me

Why Us?

Renowned Customer Service

Experts at Clever Reservations

We've taken nearly 2 million bookings through which we have learnt how and when customers prefer to dine and how we can best optimise your reservation books. Say goodbye to dead space and hello to a perfectly optimised shift.

We know how important it is for you to understand your customers. We monitor every booking we make and wherever possible obtain consent to send marketing emails on your behalf, something that your front of house staff don't have time to perfect.

Efficient Data Gathering

We know your reputation is important and we're dedicated to upholding your standards. We've been making bookings for eight years so know what diners respond to and can confidently answer the questions that are prerequisites to bookings. Naturally, this increases conversion.

Renowned Customer Service

We've been working with restaurants for seven years. We know what diners respond to best and can confidently answer the questions that are prerequisites to bookings. We know your reputation is important and we're dedicated to upholding your standards.

Experts at Clever Reservations

We've taken 1.9 million bookings so we know how customers like to book and how we can best optimise your reservation books. Say goodbye to dead space and hello to a perfectly optimised shift.

Efficient Data Gathering

We know how important it is for you to understand your customers. We monitor every booking we make, and whenever possible take accurate names and emails, something that your front of house staff don't have time to perfect.

How it Works

ONE

We train our experienced team on your restaurant's policies, brand standards and table layout.

TWO

You divert your phones to us, handing over reservation duties to our team.

THREE

We make bookings directly into your reservation book in real time.

FOUR

We treat your tables as valuable as they are, carefully pushing guests to your less busy times.

We understand the restaurant industry's desire for fair and transparent pricing, and that's why we're working hard to offer incredible value, driving revenue with every call. Our service costs less than one minimum wage employee while consistently delivering value.

Get in Touch

If your restaurant is looking for a new way to fill tables and delight customers, call us for a free trial on 0800 862 0199.

We're always looking for talented people to join our team. To apply to work with us, please email your CV to jobs@tablebook.me.

For all other enquiries, use the adjacent form.

0800 862 0199

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